src/worker.ts

@@ -540,27 +540,36 @@ const plugin = definePlugin({
 			if (event.actorType !== "user") return;
 			if (!event.companyId) return;
 
-			// entityId is the comment ID — fetch the comment to get issueId + body
-			const entityId = event.entityId;
-			if (!entityId) return;
-
-			// The event payload may contain the issueId directly
-			const payload = event.payload as {
+			// Event/payload shape for `issue.comment.created` (Paperclip host):
+			//   event.entityId      → the ISSUE id (the primary entity of the event)
+			//   event.payload.commentId   → the comment id
+			//   event.payload.bodySnippet → TRUNCATED body (not the full text)
+			//   event.payload.reopened / reopenedFrom → set when the comment
+			//     reopened a `done` issue (host then natively wakes its assignee)
+			// NOTE: the host does NOT send `payload.issueId` and does NOT send the
+			// full `body`. The earlier code read `payload.issueId` (always absent)
+			// and skipped every event — silently disabling comment→CEO routing.
+			// See @paperclipai/plugin-sdk index.d.ts: `issueId: event.entityId`.
+			const payload = (event.payload ?? null) as {
 				issueId?: string;
+				commentId?: string;
 				body?: string;
+				bodySnippet?: string;
+				reopened?: boolean;
+				reopenedFrom?: string;
 			} | null;
 
-			const issueId = payload?.issueId;
-			let commentBody = payload?.body;
-
-			// If issueId is not in payload, try to find it from the comment entity
+			// issueId: prefer entityId (current host), fall back to payload for
+			// forward/backward compatibility with other host versions.
+			const issueId = event.entityId || payload?.issueId;
 			if (!issueId) {
 				ctx.logger.warn(
-					"issue.comment.created event missing issueId in payload, skipping",
-					{ entityId, payload },
+					"issue.comment.created event missing issueId (entityId+payload empty), skipping",
+					{ entityId: event.entityId, payload },
 				);
 				return;
 			}
+			const commentId = payload?.commentId;
 
 			// Fetch issue details for context
 			const issue = await ctx.issues.get(issueId, event.companyId);
@@ -571,20 +580,6 @@ const plugin = definePlugin({
 				return;
 			}
 
-			// If comment body not in payload, fetch from API
-			if (!commentBody) {
-				try {
-					const comments = await ctx.issues.listComments(
-						issueId,
-						event.companyId,
-					);
-					const latest = comments[comments.length - 1];
-					commentBody = latest?.body || "(לא ניתן לקרוא את התגובה)";
-				} catch {
-					commentBody = "(שגיאה בקריאת התגובה)";
-				}
-			}
-
 			// Wake the CEO agent for this company
 			const ceoAgentId = CEO_AGENT_IDS[event.companyId];
 			if (!ceoAgentId) {
@@ -594,6 +589,45 @@ const plugin = definePlugin({
 				return;
 			}
 
+			// Dedup against the host's native reopen-on-comment wake: when a comment
+			// reopens a `done` issue, the host already wakes that issue's assignee.
+			// If the assignee IS this company's CEO, that native wake covers us —
+			// invoking again would double-run the CEO. Skip ONLY in that exact case.
+			// For issues owned by any other agent (e.g. an analyst sub-task), the
+			// native wake targets the wrong agent (and the queued run is cancelled
+			// with `issue_assignee_changed`), so we MUST route the comment to the CEO.
+			if (issue.assigneeAgentId === ceoAgentId && payload?.reopened === true) {
+				ctx.logger.info(
+					"Comment reopened CEO-owned issue; native wake handles it, skipping plugin route",
+					{ issueId, ceoAgentId },
+				);
+				return;
+			}
+
+			// Resolve the full comment body. The payload only carries a truncated
+			// snippet, so fetch the comment list and match by id (fall back to the
+			// latest comment, then the snippet).
+			let commentBody = payload?.body;
+			if (!commentBody) {
+				try {
+					const comments = await ctx.issues.listComments(
+						issueId,
+						event.companyId,
+					);
+					const matched = commentId
+						? comments.find((c) => c.id === commentId)
+						: undefined;
+					const latest = comments[comments.length - 1];
+					commentBody =
+						matched?.body ||
+						latest?.body ||
+						payload?.bodySnippet ||
+						"(לא ניתן לקרוא את התגובה)";
+				} catch {
+					commentBody = payload?.bodySnippet || "(שגיאה בקריאת התגובה)";
+				}
+			}
+
 			try {
 				const { runId } = await ctx.agents.invoke(ceoAgentId, event.companyId, {
 					prompt: [
@@ -608,7 +642,7 @@ const plugin = definePlugin({
 				});
 				ctx.logger.info("Routed user comment to CEO agent", {
 					issueId,
-					commentId: entityId,
+					commentId: commentId || null,
 					runId,
 				});
 			} catch (err) {